FAQS AND STUFF
Lots of questions:
Q: Do you carry the products featured on the site at the factory?
A: Many of the items you see online are custom pieces and there are many items that aren't on the web site because we build so many of our pieces custom. Please come in to visit us whenever you are in Los Angeles. Click here for the address If you don't see something you're looking for on online, email us anytime at mtla@mortisetenon.com
Q: What guarantees do you offer on the products you carry?
A: We stand behind the quality of everything we sell. Our custom products has a standard warranty of 1 year from time of purchase against manufacturer defects. Products we offer on our web site from other vendors may vary regarding warranty.
All Mortise & Tenon custom product is made to order and is not refundable. We build with solid wood; season cracks, small splits and checking are inherent to the product and do not constitute a defect nor do they affect the structural integrity of an item. On rare occasion a particular board of lumber may split to a significant degree and will be replaced or repaired at our discretion.
If you questions about any of our products please email us at mtla@mortisetenon.com with questions or concerns.
Q: How do I learn more about a product that you show online?
A: If you would like more information on any of our products, please email us at mtla@mortisetenon.com or you can call us at 1-323-937-7654
Q: How often do you add items to your inventory?
A: We are constantly adding new products to our online store. The best way to stay abreast of new additions is to join our newsletter.
Q: I have lots of , can I call?
A: We love questions and since we build most of our products custom it's always good to give us a call at 1-323-937-7654
Q: What are our factory hours?
We have recently closed our retail store and are now working directly from our own Los Angeles custom wood, metal and upholstery shops
A: Monday to Friday 10am-2pm PST - please call before stopping by since we are always running around - 323-937-7654
Saturday - by appointment
Sunday - by appointment
Q: I'm interested in seeing different wood samples or fabrics on an upholstered or wood items.
A: We are happy to send you a cutting of the fabric(s) you're interested in. Please fill out the request a swatch form or call us and we will send the swatches to your home.
Q: Is my credit card information safe at Mortise & Tenon?
A: The security of your credit card and personal information is paramount to. We use Bank of America/Shopify as our secure online payment gateway that encrypts your credit card details. If you have any trepidation, simply call us at 1-323-937-7654 and we will be happy to assist with your order.
Q: Is my personal information kept private?
A: We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
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Q: Can I place an order over the phone?
A: Yes, please call us at 1-323-937-7654 and we will be happy to take care of you.
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Q: What forms of payment do you accept for online purchases?
A: We accept Visa, MasterCard, Discover,American Express , Paypall, Venmo and Zelle. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
We also accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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Q: Will I receive an order confirmation via email?
A: Yes, an email confirmation of your order will be sent to the email you've provided.
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Q: Can I make a change to my order once it has been placed?
A: If you would like to change your order, please email mtla@mortisetenon.com or call us at 1-323-937-7654
Q: Can I add items to my order after it is placed?
A: If you would like to change your order, please email mtla@mortisetenon.com or call us at 1-323-937-7654
Q: Will Mortise & Tenon ship to a Post Office Box?
A: We cannot ship to a Post Office Box for an order placed online, but please call us at 1-323-937-7654 and we will be happy to take care of your order.
Q: Can I cancel my order after it's been placed?
A: If, for any reason, you would like to cancel an order you have placed, please contact us at 323-937-7654 or email mtla@mortisetenon.com immediately. As long as we have not purchase material and or started production of your furniture items, we can cancel the order - No cancellation after this time
If your order is a customized piece, we must be contacted within three business days so we can stop production.
Q: What is your return policy?
A: We are confident that you will love what you purchase from Mortise & Tenon, but you can visit our returns section for details on how to return an item. Your happiness is our mission.
Q: How do I check the balance of my gift card?
A: To check the balance of your gift card gift card balance please contact use @ 323-937-7654
Q: Will my store credit or gift card expire?
A: Store credits and gift cards never expire.
Q: Will all of my items arrive at the same time?
A: For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. If you have a question about the shipment process for your order, please give us a call at 1-323-937-7654 or send us an email , mtla@mortisetenon.com with your order information.
Q: Are your prices online the same as in your store?
A: Yes.
B: There is occasional a technical error on our web site and prices of some items might not reflex the actually price of be misplaced . We reserve the right to adjust pricing if an error occurs and will notify you of the changes .
C: All invoices are subject to audit
Q: Do you have a trade program?
A: We offer a trade program to designers, decorators, architects, landscape designers, commercial developers and the hospitality industry. Please visit our To the Trade page for more information.
Q: Can I ship my order to multiple addresses?
A: Yes, shipping to multiple addresses can be selected during checkout.
Q: Can I return my custom ordered piece?
A: We do not accept returns of custom ordered pieces since we build each piece one at a time , specific to the clients requests.
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Q: Order Acceptance Policy
A: Our receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Q: Other Conditions
A: These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time._____________________________________________________________________________________________
Q: Privacy on other web sites
A: Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Mortise & Tenon is not responsible for the actions of third parties.
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Q: Use of our images
A: Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Mortise & Tenon., Copyright © 2006, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalty.